Your privacy matters to us. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices you have regarding your data.
Last updated: January 1, 2026
1. Introduction
SendBill.net ("we", "us", or "our") is committed to protecting the privacy and security of your personal and business information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our invoicing and estimating platform, websites, applications, and related services (collectively, the "Service"). By using the Service, you consent to the practices described in this policy. If you do not agree, please discontinue use of the Service.
2. Information We Collect
We collect several types of information in order to provide and continually improve the Service to you:
2.1 Information You Provide
- Account information such as your name, email address, phone number, password, and business details when you register;
- Business and financial data including customer records, invoices, estimates, payments, expenses, tax numbers, item catalogs, and logos that you create or upload;
- Billing information such as your subscription plan and payment method details, which are processed by our payment partners;
- Communications you send to us, including support requests, feedback, and survey responses.
2.2 Information We Collect Automatically
- Usage data such as the pages you visit, features you use, and the dates and times of your activity;
- Device and connection data including IP address, browser type, operating system, device identifiers, and referring URLs;
- Cookies and similar technologies as described in our Cookie Policy.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your account and provide the core features of the Service;
- To process subscriptions, payments, and transactions;
- To generate, send, and store the invoices, estimates, and reports you create;
- To communicate with you about your account, updates, security alerts, and support requests;
- To personalize and improve the Service, develop new features, and conduct analytics;
- To detect, prevent, and address fraud, abuse, security incidents, and technical issues; and
- To comply with legal obligations and enforce our Terms & Conditions.
4. Legal Bases for Processing
Where applicable law requires, we process your personal information on the following legal bases: performance of a contract with you, your consent, our legitimate business interests, and compliance with legal obligations. Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
5. How We Share Information
We do not sell your personal information. We may share information in the following limited circumstances:
- Service providers: with trusted third parties who perform services on our behalf, such as cloud hosting, payment processing, email delivery, and analytics, subject to appropriate confidentiality and data-protection obligations;
- Your direction: when you choose to send an invoice or estimate to a recipient, or to integrate the Service with a third-party application;
- Legal compliance: when required to do so by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of SendBill.net, our users, or others;
- Business transfers: in connection with a merger, acquisition, financing, or sale of assets, in which case we will take reasonable steps to ensure your information remains protected.
6. Data Retention
We retain your personal and business information for as long as your account is active or as needed to provide the Service. We may also retain certain information as required to comply with our legal obligations, resolve disputes, enforce our agreements, and maintain accurate financial and accounting records. When information is no longer needed, we securely delete or anonymize it.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit, access controls, and regular security reviews. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, update, or delete your data; the right to object to or restrict certain processing; the right to data portability; and the right to lodge a complaint with a supervisory authority. You can exercise many of these rights directly within your account settings or by contacting us. We will respond to legitimate requests within the timeframe required by applicable law.
9. International Data Transfers
Your information may be processed and stored in countries other than the one in which you reside. These countries may have data-protection laws that differ from those in your jurisdiction. Where we transfer personal information internationally, we take appropriate steps to ensure it receives an adequate level of protection consistent with this Privacy Policy and applicable law.
10. Children's Privacy
The Service is intended for businesses and individuals who are at least 18 years old. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
11. Third-Party Links and Services
The Service may contain links to or integrations with third-party websites and services that are not operated by us. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you use.
12. Marketing Communications
From time to time, we may send you communications about features, tips, promotions, and updates that we believe may be of interest to you. You can opt out of receiving marketing emails at any time by following the unsubscribe instructions included in each message or by adjusting your notification preferences within your account settings. Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages, such as billing notices, security alerts, and important updates about the Service, because these are necessary for the operation of your account.
13. Cookies and Tracking Technologies
We and our partners use cookies and similar tracking technologies to operate the Service, remember your preferences, analyze usage, and improve performance. You can control the use of cookies through your browser settings and the choices described in our Cookie Policy. Because some cookies are strictly necessary for the Service to function, disabling them may affect your experience. For a full explanation of the categories of cookies we use and how to manage them, please review our dedicated Cookie Policy.
14. Data Breach Notification
We maintain procedures designed to detect, respond to, and mitigate security incidents. In the unlikely event of a data breach that affects your personal information and is likely to result in a risk to your rights, we will notify you and any applicable supervisory authority without undue delay and in accordance with applicable law. Our notification will describe, to the extent known, the nature of the incident, the categories of information involved, and the steps we are taking to address it.
15. Region-Specific Rights
Depending on where you live, you may have additional rights under local data-protection laws. For example, residents of the European Economic Area and the United Kingdom may have rights under the General Data Protection Regulation, and residents of certain jurisdictions may have rights to know what categories of information we collect and to request deletion. We honor these rights where they apply and will not discriminate against you for exercising them. To make a request, please contact us using the details below, and we may need to verify your identity before fulfilling it.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date and, where appropriate, provide additional notice. Your continued use of the Service after the changes take effect indicates your acceptance of the updated policy.
17. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your information, please contact our support team through the contact page on our website. We take your privacy seriously and will do our best to address your inquiry promptly.